Privacy Policy for MR Operations Group, LLC d/b/a Bella Mobile IV

Last Updated: September 23 2025,

Effective Date: September 25 2025

This Privacy Policy describes the policies and procedures of MR Operations Group, LLC d/b/a Bella Mobile IV ("we," "our," "us," or "Company") regarding the collection, use, and disclosure of your information when you use our mobile IV hydration therapy services and website located at https://www.bellamobileiv.com (the "Service").

By accessing or using our Service, you are consenting to the collection, use, and disclosure of your information in accordance with this Privacy Policy. If you do not consent to the same, please do not access or use the Service. We may modify this Privacy Policy at any time without prior notice to you and will post the revised Privacy Policy on our website.

The revised Policy will be effective immediately upon posting, and your continued access or use of the Service after such time will constitute your acceptance of the revised Privacy Policy. We therefore recommend that you periodically review this page to stay informed of any changes.

Information We Collect

Basic Details

Name, email, phone number, service location
Appointment preferences and general notes you submit

Medical Information

Only what is relevant to IV therapy (e.g., allergies, current medications) as part of the Good Faith Exam

Payment

We do not store full card numbers on our website; payments are processed through our payment provider

Usage Data

Basic device and site interaction data (e.g., pages viewed) to improve the site

How We Use Information

Respond to inquiries and schedule appointments
Provide requested services and follow‑up care
Send confirmations and reminders; with consent, send updates or promotions
Comply with legal and licensing requirements

Where We Store It

Website form submissions are stored in our business Google account. We keep submission data in Google Sheets for internal records and scheduling. Access is restricted to authorized staff, with strong passwords and multi‑factor authentication.

How We Keep It Safe

Limit collection to necessary information; restrict staff access (“least privilege”)
Google encrypts data in transit and at rest within its systems
We avoid storing detailed health information online when not needed; sensitive intake is handled via controlled channels

Sharing

No sale of personal information.
Service providers who help us operate (e.g., scheduling, payment, messaging) may receive only what they need to perform their services.
Healthcare providers or emergency services as appropriate, or when required by law.

SMS & Email

By giving your phone or email, you agree we can send appointment messages. For SMS, reply “STOP” to opt out; standard rates apply.

Retention

Contact/booking info: up to 24 months after last activity, then deleted or anonymized
Medical records (if applicable): retained per Texas requirements (typically 7 years)
Payment records: retained as required for accounting/tax (typically 7 years)

Your Choices & Rights

Request access, correction, or deletion of your information (subject to legal requirements)
Opt out of marketing at any time
Request that we limit certain uses or sharing where applicable

To exercise your rights, email info@bellamobileiv.com

Cookies

We use basic cookies or similar technologies to operate the site and understand usage. You can control cookies in your browser settings.

Third‑Party Links

Our site may link to other websites we don’t control. Their privacy practices apply when you visit them.

Children’s Privacy

Our services are intended for adults. We don’t knowingly collect information from children under 13.

Changes to This Policy

We may update this policy from time to time. The “Last Updated” date at the top reflects the most recent changes.

Note: This policy is a general summary of our practices and is not legal advice.

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Privacy Policy for MR Operations Group, LLC d/b/a Bella Mobile IV